Pampered Chef Customer Service

We’re thrilled to have you as a Pampered Chef customer! We want you to be happy with your products. If you’re not completely satisfied with your purchase from pamperedchef.com or an authorized Pampered Chef Independent Consultant, you may return your item for a replacement, exchange, or refund of the original amount paid subject to the product return guidelines set forth below.

Proof of purchase (your order number) is required for all returns. You can access your order number from your Pampered Chef account, order receipt, or order pack list. After your purchase is verified, we will issue the replacement, exchange, or refund based on availability and within our discretion.

Request a Refund, Exchange, Replacement, or Missing Item

Use our self-service returns tool to process your return or exchange online. You'll need a Pampered Chef account.

 

 

Connect to your consultant for assistance with your return or exchange.

Find a Consultant

Product Return Guidelines

Returns Within 30 Days of Ship Date
Upon receiving the authorization of exchange, replacement, or refund, we will arrange pre-paid shipping for your return, when applicable.

Returns After More Than 30 Days From Ship Date
You’ll need to return the product to the company. Return packaging and any shipping charges are your responsibility. Returns must be received before any exchange, replacement, or refund is processed. The company reserves the right to either exchange, replace, or refund the product.

Refund, Exchange, and Replacements
All items must be made available for return to Pampered Chef Home Office. Please do not discard any product unless you have been informed that you are not required to return the item. All credits will be based on the amount you originally paid, not the item’s current retail price.

• Refunds/Exchanges – All refunds and exchanges must be requested within one year of your verified product ship date.
• Refunds – All refunds will be made based in the original form of purchase. If the original form of payment cannot be refunded, a check will be issued. Refunds are typically processed within 14 business days.
• Replacements – If actual product replacement cannot be made due to unavailability we may, in our sole discretion, offer a comparable product as a replacement, or offer a credit toward future purchases in an amount not to exceed the price the customer paid for the exchanged item.
• Picture Returns – Some items may be replaced using our picture returns process. Instead of requesting you ship the original product back, we may request a photo of the damaged item. Picture returns are limited to select items.
• Consultant Kits – Kit selections are final; no returns, exchanges, or substitutions. Consultant kit products carry the same guarantee as the respective product. A consultant has three days from the date they sign their agreement to cancel their agreement.
• Pantry Items – Pantry items may not be returned or exchanged unless there is spoilage within its shelf life, damage in shipping, or error on our part.

Product Guarantees
Pampered Chef offers customers a variety of guarantees depending on the product you have purchased.

Shipping Products Back to Pampered Chef
Please print the reference/confirmation number we sent you on the outside of the package. Failure to include the reference/confirmation number will delay the return process. Also, returned products should be securely packaged. Please use the original case or protective sleeve or be sure to pack the product so that sharp points or edges do not cut through the packaging.

Order Cancellation
You may cancel your order within three business days from the date of order. Please contact your consultant. If you cancel your order within three business days from the date of the order, you must make available to the company any goods delivered to you under the terms of this sale in substantially as good as condition as when received. You must comply with the company’s instruction regarding return shipment of products at the company’s expense and risk. If you make products available to the company and the company does not pick them up within 20 days of the date of your notice of cancellation, you may retain or dispose of the products without further obligation. If you do not make the products available to the company, or if you agree to make the products available to the company and you do not do so, then you remain liable for the purchase.