RETURNS and EXCHANGES

We’re happy to have you as a Pampered Chef customer, and we want you to be 100 percent happy with your products. If you’re not completely satisfied with your purchase within one year for any reason, you may return your item for an exchange or refund of the merchandise value.

Use our self-service returns tool to process your return or exchange! Here’s how:

  1. SIGN IN to your account and click your name to see account information.
  2. SELECT View My Order History. Click the VIEW link next to the order you’d like to return*.
  3. On the Order Details page, click RETURNS. Select item(s), quantity and reason for return. Then, select the action you’d like to take:
    • REPLACE - Item is damaged and is being replaced with the exact same item.
    • EXCHANGE - Exchange the item for a different product.
    • RETURN - Return the item for a refund.
  4. Enter SHIPPING & PAYMENT details as needed.
  5. REVIEW and SUBMIT your return. A confirmation will be emailed to you. Follow the provided return instructions.

Please allow 2–3 business days upon receipt for the return to be completed.

If you don’t already have an account, sign up today to process your return online for orders purchased at a party or contact your Consultant for assistance.

*If you can’t access your order number or need assistance, contact the Solution Center at solution_center@pamperedchef.com or 888-687-2433 (M–F, 8 a.m.–8 p.m. CT).