Canada (en)
Germany (de)CERTIFICATE OF GUARANTEE
We guarantee that customers will be completely satisfied with our products. We hope you enjoy your products. If you have any issues, we're here to help!
Returns & Exchanges
We're delighted to have you as a Pampered Chef customer. Our products are selected only after careful testing; however, if you are not completely satisfied with your purchase (within one year) for any reason, please return the item for an exchange or refund. Proof of purchase (your order number) is required for all returns. You can access your order number from your Pampered Chef account. Contact the Solution Center at solution_center@pamperedchef.com or (888) OUR-CHEF (687-2433) to submit your request for replacement, exchange or refund.
- Returns within 30 days of ship date: Upon the Solution Center's authorization of exchange, replacement or refund, we will arrange prepaid shipping.
- Returns after 30 days of ship date: You'll need to return the product to the Company. Return packaging and any shipping charges are your responsibility. Returns must be received before any exchange, replacement or refund is processed.
- Shipping products back to Pampered Chef: Please print the reference number you receive from the Solution Center on the outside of the package. Failure to include the reference number will delay the return process. Also, returned products should be securely packaged. Please use the original case or protective sleeve or be sure to pack the product so that sharp points or edges do not cut through the packaging.
- Exchanges: Any price difference for an exchange will be adjusted.
- Replacements: If actual product replacement cannot be made due to unavailability, we may, in our sole discretion, offer comparable product replacement or credit, which shall not exceed the price paid, toward future product purchases.
- Refunds: Refunds shall not exceed the price paid.
Outlet Products
- Items purchased from the outlet are final sale and may not be returned or exchanged unless damage occurs in shipping. Exchanges for damaged product are subject to availability.
Pantry Products
- Our guarantee on consumable products is limited to spoilage, damage in shipping or error on our part.
Nonconsumable Products
- Durable or nonconsumable products have a minimum one-year satisfaction guarantee unless otherwise noted. Misuse or use contrary to the Use and Care instructions will void all product guarantees. Guarantees extend only to original purchasers or first gift recipients.
Extended Manufacturer's Guarantee
- This guarantee covers repair or replacement only for the number of years indicated. It covers defects in materials and workmanship. It does not cover commercial use, abuse, misuse, ordinary wear and tear or an act of God. Incidental or consequential damages are not recoverable. If actual product replacement cannot be made due to unavailability, we may, in our sole discretion, offer comparable product replacement or credit, which shall not exceed the price paid, toward future product purchases.
Lifetime Guarantee
- This guarantee covers repair or replacement only. It covers defects in materials and workmanship. It does not cover commercial use, abuse, misuse, ordinary wear and tear or an act of God. Incidental or consequential damages are not recoverable. If actual product replacement cannot be made due to unavailability, we may, in our sole discretion, offer comparable product replacement or credit, which shall not exceed the price paid, toward future product purchases.
Limited Guarantee
- This guarantee covers only satisfaction with the product, manufacturing defects or damage during shipping that is reported within 30 days of the ship date of the order/show. Upon timely notification, the product can be returned for replacement, refund or exchange. Incidental or consequential damages are not recoverable. Returned items must be unused, in original packaging and with the original sales receipt. Refunds shall not exceed the price paid.
Replacement Parts
- Replacement parts have a replacement-only guarantee for the same period as the original product's guarantee. No exchanges or refunds.
