Last Revised February 13, 2020
THE INFORMATION WE COLLECT
Without limitation, any of the following information may be collected, used and/or shared: information which you may be personally identified such as name; date of birth; age; addresses; email address; gender; telephone number; job title; profession; education level; income; payment information (including credit or debit card number, expiration date and any other associated payment information); as well as other information such as order details; name of your independent consultant; communication preferences; username; password; security questions and answers; and any other information that you provide to us. If you are a consultant we may also ask for your social security number, your banking information and, if applicable, your tax identification number. Some of the above information we collect may be considered Personal Identifiable Information and other information may not.
If you do not provide a piece of the information we request, we may not be able to complete your transaction and may try to contact you.
We collect this information: (a) directly from you when you provide it to us, (b) automatically as you navigate through the site, and (c) From third parties, for example, our consultants. Information collected automatically may include but is not limited to, usage details, IP addresses, and information collected through cookies, web beacons, and other data collection technologies. If you would like more information about the cookies, web beacons, and other data collection technologies we use, please see the section below titled “Cookies, Web Beacons and Other Technologies by Advertisers.”
HOW WE USE YOUR INFORMATION
Please note that we may release the information as is reasonably necessary to comply with the law or protect our rights or the rights of others'.
HOW WE SHARE PERSONAL INFORMATION
At times, we may use or share certain information with third parties including, but not limited to, (a) our affiliates, (b) contractors, service providers and other third parties including, without limitation, a Pampered Chef host or Independent Consultant, (c) data analytics services, (d) to fulfill orders or deliver products and/or services to you or your gift recipient; (e) product ratings and reviews; (f) to conduct research and satisfaction type surveys, (g) fulfill the purpose you provided it, and (h) others for any other purpose disclosed by us when you provide the information or with your consent.
At times, we may use or share certain information and data for any purpose with third parties including, but not limited to, (a) our affiliates; (b) contractors, service providers and other third parties including, without limitation, a Pampered Chef host or Independent Consultant; (c) data analytics services; (d) to fulfill orders or deliver products and/or services to you or your gift recipient; (e) product ratings and reviews; (f) to conduct research and satisfaction type surveys; (g) fulfill the purpose you provided it; and (h) others for any other purpose disclosed by us when you provide the information or with your consent.
AUTOMATICALLY COLLECTED INFORMATION
We also automatically collect the following non-personal information: the name of the domain and host from which you access the internet; the internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and the internet address of the website from which you linked directly to our website. We use this information to monitor usage of our website. We also may collect certain information through cookies and similar tools as further described in the section below titled "Cookies, Web Beacons and Other Technologies by Advertisers."
By accessing the Website and/or providing your information, you acknowledge and agree that your information will be collected and used pursuant to the guidelines of this policy. You acknowledge that we may combine the information we collect from you with information we collect from other sources, both offline and online.
Any communications that you submit or post to an interactive feature such as a blog or message board may be viewable by other users of the Website. While we may remove the information about you, we assume no obligation to do so. We are not responsible for, nor can we guarantee protection of, any information you submit or post to the interactive features of the Website. Therefore, you acknowledge and understand you have no expectation of privacy in the content you submit to the Website's, whether or not it contains your private information.
CHILDREN UNDER THE AGE OF 13
This Website is a general audience website and we do not knowingly collect information from children under 13 years of age. If you are under 13, do not use or provide any information on the Website. If we learn that we have information of a child under the age of 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at email@example.com.
Whether you place an order, create a profile or enter into a consultant agreement, we recognize the importance of maintaining the security of our customers' personal information. We use reasonable security measures, including physical, administrative, and technical safeguards to protect your personal information. Here are some examples of security measures we use to protect your personal information:
- Passwords are required to access your online account and help to protect your account information. Please keep this password confidential.
- Encryption technology, called Transport Layer Security (TLS), helps to protect personal information in certain areas of our websites during transport across the Internet. The presence of TLS encryption may be indicated by https in the browser URL or the image of a closed lock or solid key in the browser window. These indications may not be present in mobile services that use TLS.
- For payment card information, we use secured networks, encryption or other protection of cardholder data, physical and technical access controls, monitoring and tests of security systems, and other information security practices to help to protect your information.
In addition, we use commercially reasonable measures to protect the customer data against unauthorized access. Unfortunately, however, no data transmission over the internet or stored on computer systems can be guaranteed to be 100% secure. As a result, while we strive to protect your information we do not guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. We are not responsible for the actions of unaffiliated third parties.
COOKIES, WEB BEACONS AND OTHER TECHNOLOGIES BY ADVERTISERS
As is true of most digital platforms, we and our third-party providers also collect information about your device, browsing actions and website usage patterns automatically when you visit or interact with our website, including log data (such as your internet protocol (IP) address, operating system, browser type, browser id, the URL you entered and the referring page/campaign, date/time of your visit, the time you spent on our services and any errors that may occur during your visit to our services), analytics data (such as the electronic path you take to our website, through our website and when exiting our website, as well as your usage and activity on our website) and location data (such as your general geographic location based on the log data we or our third-party providers collect).
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using our website, as some features and offerings may not work properly or at all. Depending on your device and operating system, you may not be able to delete or block all cookies. In addition, if you want to reject cookies across all your browsers and devices, you will need to do so on each browser on each device you actively use. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.
Please note certain of our third-party providers may directly collect personal information about your online activities over time and across different websites when you use our website for purposes of providing online behavioral or interest-based advertising services to third parties. We support the self-regulatory principles for online behavioral advertising (“Principles”) published by the Digital Advertising Alliance (“DAA”). These Principles allow you to exercise choice regarding the collection of information about your online activities over time and across third-party websites for online interest-based advertising purposes. More information about these Principles can be found at www.aboutads.info. If you want to opt out of receiving online interest-based advertisements on your internet browser from advertisers and third parties that participate in the DAA program and perform advertising-related services for us and our advertising partners, please follow the instructions at www.aboutads.info/choices, or http://www.networkadvertising.org/choices/ to place an opt-out cookie on your device indicating that you do not want to receive interest-based advertisements. Opt-out cookies only work on the internet browser and device they are downloaded onto. If you want to opt out of interest-based advertisements across all your browsers and devices, you will need to opt out on each browser on each device you actively use. If you delete cookies on your device generally, you will need to opt out again.
If you want to opt out of receiving online interest-based advertisements on mobile apps, please follow the instructions at http://www.aboutads.info/appchoices.
We comply with the requirements of all applicable laws concerning equal employment opportunity. In the recruitment of employment there will be no unlawful discrimination on the basis of race, color, religion, sex (unless sex is a bona fide occupational requirement), age, national origin, disability, or any other basis prohibited by applicable law. We encourage all qualified applicants to apply.
SPECIAL NOTIFICATION FOR CALIFORNIA RESIDENTS REGARDING CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may be able to exercise additional rights granted by California law in relation to the Personal Information about you that we have collected (subject to certain limitations). For additional information concerning these rights, please review our additional California Specific Notice.
SPECIAL NOTIFICATION FOR NEVADA RESIDENTS
If you are a Nevada resident, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To submit such a request, please contact us at firstname.lastname@example.org, or by mail, Attn: General Counsel, One Pampered Chef Lane Addison, Il. 60101.
NON-UNITED STATES USERS
You acknowledge that we are principally located in the United States and, accordingly, your information may be transferred to, processed, analyzed, and stored in the United States. If you are located outside of the United States, the information you provide to us will be transferred to the United States whose laws may not provide the same level of protection for your personal information as your home country. In case you wish to verify which personal data is stored on your behalf, have it modified, corrected, or deleted, please contact us at email@example.com and explicitly describe your request. You may also contact us at the aforesaid email address and advise us not to use the information you shared with us. By using our web-site you consent to the adjudication of any disputes in the federal courts of, and in accordance with the laws of, the State of Illinois.
PRIVACY INQUIRES BY EU CITIZENS
COMPLIANCE WITH CANADA'S ANTI-SPAM LEGISLATION ("CASL")
You may be asked to provide your Personal Information to opt-in to receive emails about our products, promotions, special offers and company updates. This consent is sought by The Pampered Chef, Ltd., One Pampered Chef Lane Addison, Il 60101. You can unsubscribe at any time from these commercial electronic messages by using the "unsubscribe link" located in the email, or by contacting us at firstname.lastname@example.org, or by mail, The Pampered Chef, Ltd. Attn: General Counsel, One Pampered Chef Lane Addison, Il. 60101.
TRANSFER IN THE EVENT OF SALE OR CHANGE OF CONTROL
NOTICES AND PROCEDURES FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT
We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. Pursuant to Title 17, United States Code, Section 512(c)(2) (the "DMCA"), notifications of claimed copyright infringement should be sent to the Service Provider's Designated Agent. Please send such notices to DMCA@pamperedchef.com or mail said notifications addressed to, Attn: General Counsel, One Pampered Chef Lane Addison, Il. 60101. Notices must comply with the Act and include substantially the following: (a) Your physical or electronic signature, (b) Identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the Website, a representative list of such works, (c) Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material, (d) Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address), (e) A statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law, (f) A statement that the information in the written notice is accurate, and (g) A statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner. If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your notice may not be effective.
If you would like to access or modify the information that you provided to us or if you have questions about this Policy, please contact us at email@example.com, or by mail addressed to, The Pampered Chef, Ltd. Attn: General Counsel, One Pampered Chef Lane Addison, Il. 60101. Kindly provide us with the means in which you would like us to use to respond to your inquiry.
For Residents of California
Last Updated: December 31, 2019
SCOPE OF DISCLOSURES
This CA Notice provides additional information about how we collect, use, disclose and otherwise process personal information of individual residents of the State of California, either online or offline, within the scope of the California Consumer Privacy Act of 2018 (“CCPA”).
PERSONAL INFORMATION DISCLOSURES
When we use the term “personal information” in this CA Notice, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
It does not include aggregated or anonymized deidentified information that is maintained in a form that is not capable of being associated with or linked to you.
Collection and Use of Personal Information
|Category of Personal Information||Collected||Categories of Sources||Commercial or Business Purpose|
|Identifiers, such as first name, last name, and email address etc.||✔|| || |
|California Customer Records (Cal. Civ. Code § 1798.80(e)) such as phone number, shipping address, and payment information etc.||✔|| || |
|Protected Classification Characteristics, such as country of shipping address, disability accommodations for parties hosted by Independent Consultants.||✔|| || |
|Commercial Information such as product purchased, the name of your independent consultant, order information etc.||✔|| || |
|Internet/Network Information, such as username, password, website interaction, etc.||✔|| || |
|Geolocation Data, such as device shared location, and Wi-Fi connection location etc.||✔|| || |
Disclosure of Personal Information
In the last 12 months, we have disclosed for a business purpose and sold the following categories of personal information, which reference the categories of personal information described above:
|Category of Personal Information||Disclosure for a Business Purpose||Sold*|
|California Customer Records (Cal. Civ. Code § 1798.80(e))||✔|
|Protected Classification Characteristics||✔|
*Note about “Sales” of personal information: We do not and will not “sell” personal information as most people think of that term. However, we do utilize third-party partners and providers to engage in online analytics and advertising involving the collection of personal information, including Identifiers, Internet/Network Information, and Geolocation Data, directly from your browser or device through cookies or related technologies when you visit or interact with our online services or otherwise engage with us online. We use these third-party partners and providers to analyze and optimize our online services, provide more relevant content and ads to users of our online services and other third parties, and perform other services related to analytics or advertising consistent with these Disclosures and our Privacy Notice . These third-party businesses may use the information they collect directly from you for their own purposes in accordance with their own privacy notices, which may include using this information for services provided to other third parties, including other parties operating in advertising networks.
To the extent that these practices qualify as “sales” under the CCPA, you may have the right to opt out as described in the Your Privacy Rights section below.
To Whom We Disclose Personal Information
- Customer Service Vendors
- Quality Assurance Vendors
- Cloud Storage Providers
- Payment and Auditing Processors
- Security Safety Vendors and Service Providers
- Advertising and Marketing Partners
YOUR CALIFORNIA PRIVACY RIGHTS
As a California resident, you may be able to exercise the following rights in relation to the Personal Information about you that we have collected (subject to certain limitations at law):
|The Right to Know|| |
You have the right to request any or all of the following information relating to the personal information we have collected about you or disclosed in the last 12 months, upon verification of your identity:
The business or commercial purposes for collecting or selling personal information about you.
|The Right to Request Deletion||You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.|
|The Right to Opt Out||The right to direct us not to sell personal information we have collected about you to third parties.|
|The Right to Non-Discrimination||You have the right not to receive discriminatory treatment for exercising any of the rights described above. However, please note that if the exercise of the rights described above limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you our products or services or engage with you in the same manner.|
|“Shine the Light”||California residents that have an established business relationship with us have rights to know how their information is disclosed to third parties for their direct marketing purposes under California’s “Shine the Light” law (Civ. Code § 1798.83).|
How to Exercise Your Right to Know or Right to Deletion
To exercise your right to know and right to deletion, please submit a request by:
- Emailing firstname.lastname@example.org with the subject line “California Rights Request,” or
- Calling 1-888-687-2433.
We will need to verify your identity before processing your request. In order to verify your identity, we will generally either require the successful login to your account or the matching of sufficient information you provide us to the information we maintain about you in our systems. Although we try to limit the personal information collected in connection with a request to exercise the right to know and the right to deletion, certain requests may require us to obtain additional personal information from you. In certain circumstances, we may decline a request to exercise the right to know and right to deletion, particularly where we are unable to verify your identity.
How to Exercise Your Right to Opt Out
Minors Under Age 16
Furthermore, we do not sell the personal information of consumers we know to be less than 16 years of age, unless we receive affirmative authorization (the “Right to Opt In”) from either the minor who is between 13 and 16 years of age, or the parent or guardian of a minor less than 13 years of age.
“Shine the Light”
Users who reside in California and have provided their personal information to us may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes under California's "Shine the Light" law. Such requests must be submitted to us in writing at either the electronic mail address below or by mailing a request to: The Pampered Chef, Ltd. Attn: General Counsel, One Pampered Chef Lane Addison, Il. 60101. In your request, kindly advise us where we should send our response to. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2016 will receive information regarding 2015 sharing activities).
In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf where (i) you provide sufficient evidence to show that the requestor is an authorized agent with written permission to act on your behalf and (ii) you successfully verify your own identity with us.
We do not offer any financial incentives in exchange for the retention or sale of personal information. If we do offer any financial incentives in the future, we will provide a summary of the incentive offered the categories of personal information implicated, how a consumer can opt-in and an explanation of why the financial incentive is permitted under the CCPA.
UPDATES TO THIS CALIFORNIA NOTICE
We will update this CA Notice from time to time. When we make changes to this CA Notice, we will change the "Last Updated" date at the beginning of this CA Notice. If we make material changes to this CA Notice, we will send notice by email to the email address specified in your account and post a notice on the website home page. All changes shall be effective from the date of publication unless otherwise provided in the notification.
If have questions about this CA Notice or our privacy practices, please contact us at email@example.com, or by mail addressed to, The Pampered Chef, Ltd. Attn: General Counsel, One Pampered Chef Lane Addison, Il. 60101.