Need Customer Service

Customer Service Options:For returns or exchanges, call Customer Service Toll Free at 1-888-OUR-CHEF, or email: [email protected]

Please CC: me on emails to the company as I pride myself on tracking all requests from my customers & I can provide you with a timely follow up.

REPLACEMENT PARTS, can be added to any order on any show!! Many small pieces can simply be replaced, rather than purchasing the product all over again!

When contacting the Home Office about a return or exchange, you will need to give them your full name & the address you lived at when the item was purchased.  They will then search the database for proof of purchase date to verify if the product is still under warranty.

Pampered Chef covers the cost of return shipping when there is a return or exchange within 30 days of purchase on a show. If you need to replace an item under warranty, you will incur the cost of shipping the item back to the company.

If you need to replace Stoneware PLEASE NOTE: you will need to email me a photo of the broken stone. Once we receive a Reference # from home office you will WRITE that number using a Sharpie ON the broken stone, take a new photo of it and send it to me. The company will then ship you a replacement stone.

Every return must occur with a pre-notification to the company so that a REFERENCE # can be assigned to each unit.  This way when a box/package is received, they track the REFERENCE # immediately to expedite your needs.
The RETURN ADDRESS IS: The Pampered Chef, Ltd. Attention: Return Goods Dept. 141 N. Meadow Rd.Addison, IL 60101  REFERENCE #
MAKE SURE your REFERENCE # appears on the outside of the package. 
If you are not sure what to do, or what something is called, I am here for you.  E-mail me all the information that you can, and we'll go from there!

[email protected]