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Cookware

If you’ve used our cookware, you know it’s amazing—but are you comfortable talking about why it’s so great? Get all the information you need to be a pro and feel confident and comfortable selling cookware—and using it to win with even more bookings and bigger sales.

How to Win
With Cookware

Learn more about the features, advantages, benefits, and words to say for this incredible line.

FABS SHEETS

Cookware Training Videos

Learn more from Bill Bucklew and field leaders Becky Ishee and Stacy Itzel.

All Your Questions, Answered
Top Leaders Share Their Words to Say
Becky Ishee's "Say This" Live at a Cooking Party
Stacy Itzel's "Say This" Live at a Cooking Party

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Cookware Comparison Chart

Feature	Nonstick	Stainless Steel Nonstick

Pieces	8” Nonstick Fry Pan 10” Nonstick Fry Pan Nonstick Grill Pan 2-qt. Nonstick Sauce Pan 5.25-qt. Nonstick Stock Pot 12” Nonstick Skillet Multipot With Collapsible Steamer 6-Piece Nonstick Cookware Set Double Burner Grill Double Burner Griddle	10” Stainless Steel Nonstick Skillet 12” Stainless Steel Nonstick Skillet
Best for	• Eggs • Soup and stew • Fish and delicate foods	• Searing meat • Making pan sauces
Dishwasher-safe	Pan: Yes Handle: Yes Lid: Yes	Pan: Yes Lid: Yes
Broiler-safe	No	No
Oven-safe	Pan: 480°F Removable Handle: Not oven-safe Lid: 400°F	Pan: 500°F Lid: 500°F
Induction compatible	No	Yes
Metal utensil-safe	Yes	Yes
Construction	Cast aluminum alloy	Tri-Ply: 18/10 stainless steel satin interior layer and a polished stainless 18/0 exterior layer
Coating	4-layer titanium reinforced coating	High-performance nonstick coating
PFOA-free?	Yes	Yes
PTFE-free?	No	No
Lids	Tempered glass with phenolic handle	Tempered glass with stainless steel handle and rim
Guarantee	Pan: Lifetime Removable Handle: Five-year (available as a replacement part)	Lifetime

FAQ

At Pampered Chef, we’re always working to provide products that meet or exceed what you’ll find on our competitors’ shelves. Our Nonstick and Stainless Steel Nonstick Cookware give you trusted Pampered Chef quality with top of the line performance!

NONSTICK COOKWARE FAQ

Q: How does the construction of the new nonstick cookware compare to the executive line?

A: The new nonstick cookware is top-of-the-line and incorporates lots of modern innovations.

It’s made of cast aluminum, created by pouring liquid metal into a mold. The executive cookware line was made from a piece of formed aluminum.
- The new nonstick cookware’s cast aluminum is flatter than a formed aluminum piece. The bottoms of the new cookware are finished two times: once before coating and once after.

Cast body in pre-processed aluminum alloy.
A sandblast treatment increases the surface area by 15 times to ensure the coating adheres.
Extremely hard cut-resistant titanium crystals are bonded to the aluminum with a plasma jet at 36,000°F (20,000°C).
This unique layer protects cookware from corrosion.
This layer provides long-lasting nonstick effects.
The top layer is reinforced with titanium particles to ensure the longevity of the cookware.

Q: How did you choose which pieces to include in the new collection?

A: We did a lot of research on the cookware people feel is essential and what our major competitors offer. We started our collection with those pieces. Our new cookware collection includes pots and pans that offer variety and versatility, and ensure you always have the right tool for the job.

Q: What is the gauge?

A: The bottoms of our nonstick cookware are 6 mm and the walls are 5 mm thick.

Q: How do I take the handle on and off?

A: To remove the handle: While the handle is on the pan, push in the small button with your thumb. While the small button is pushed in, pull the large button toward you with your thumb, then lift up on the handle and remove.

To attach the handle: First, push in the small button with your thumb. While holding the small button in, pull the large button back with your thumb, then place the handle onto the pan and let go of buttons. The handle will be locked onto the pan.

Q: Is the removable handle interchangeable between pans?

A: Yes! You can use the same handle on any of the pans that have a removable handle.

Q: What temperature is recommended for cooking?

A: The cooking temperature you use will vary based on your recipe, but you can use the information in the Use and Care as a guideline.

Stovetop use: Cookware may be used on a glass or ceramic cooktop, electric coil, or gas burner ranges. Do not use on induction cooktops. Exterior surfaces of cookware and glass top and ceramic cooking surfaces should be clean and free of food residue before heating. Consult your stove manufacturer’s instructions for more details.
- Select a burner size that matches the diameter of the cookware base. For gas stoves, flames should not extend beyond base of cookware.
- Cookware is intended to be used on low and medium heat settings and medium-high heat for short intervals. Prolonged use at higher heat settings will void the guarantee.
- Low heat: Simmering liquids, warming food, and preparing delicate sauces
- Medium heat: Preheating, sautéing, searing, frying, and stir-frying
- High heat: Boiling and reducing liquids only
- Preheating of pans should not exceed 3–5 minutes.
- Never leave an empty pan with the burner on as it could lead to warping or damage of the nonstick coating, which will void the guarantee.
Oven use: Cookware is oven-safe to 480°F (250°C). Lids are oven-safe to 400°F (200°C). Detachable handle is NOT oven-safe.
Broiler use: Never place this product under the broiler. The nonstick coating and handles will be

severely damaged, voiding the guarantee.

Q: Do I have to preheat the pan?

A: It depends on your recipe. Follow the instructions and recommended preheating times in your recipe.

Q: Is it freezer-safe? Can it go directly from the freezer to the oven?

A: The new nonstick pans are freezer-safe, but always fully thaw both the cookware and food in the refrigerator before cooking.

STAINLESS STEEL NONSTICK COOKWARE

Q: Do I have to season the pan?

A: Nope! Just take it out of the box, wash it, and start using it right away.

Q: Will the new stainless steel nonstick pans produce the fond after searing meat?

A: Absolutely! The new stainless nonstick pans act just like traditional stainless-steel cookware, but with the easy cleanup of nonstick. The stainless steel has a raised nonstick mesh surface, so meat sears just like in a regular stainless-steel pan.

Q: What is the gauge?

A: The bottoms and walls of our stainless steel nonstick cookware is 2.5 mm thick.

Q: How do you use the stainless steel nonstick cookware—like traditional stainless-steel cookware or like nonstick cookware?

A: Use the stainless steel nonstick cookware just like a traditional stainless-steel pan. The nonstick benefits relate to the easy cleanup.

Q: Do I have to use as much butter, oil, or lard as I would with traditional stainless-steel cookware?

A: Treat these pans just like traditional stainless-steel pans. If you would normally use butter, oil, or lard, use the same amount in these pans. You’ll get the results as you would in traditional stainless-steel pans. We recommend using some form of cooking oil or fat for preheating.

Q: What temperature is recommended for cooking?

A: The cooking temperature you use will vary based on your recipe, but you can use the information in the Use and Care as a guideline.

Stovetop use: Cookware may be used on a glass or ceramic cooktop, electric coil, gas burnerrange, or induction range. Exterior surfaces of cookware and induction, glass top, and ceramic cooking surfaces should be clean and free of food residue before heating. Consult your stove manufacturer’s instructions for more details.

Select a burner size that matches the diameter of the cookware base. For gas stoves, flames should not extend beyond base of cookware.
Use appropriate heat level for cooking application. Overheating cookware can cause discoloration. Discoloration (blue-colored tint on exterior surface) will not affect the performance of the cookware.
Low heat: Simmering liquids, warming food, and preparing delicate sauces
Medium to medium-high heat: Preheating, sautéing, searing, frying, stir-frying, maintaining a boil
High heat: Boiling and reducing liquids only
For best results when sautéing or searing, preheat cookware before adding food. Do not preheat empty cookware: Before you begin cooking, add a small amount of cooking oil (Note: aerosol nonstick sprays are not recommended and may create a sticky residue which is difficult to clean if not washed promptly or overheated). Preheat for 1–2 minutes on medium to medium-high heat. Add food and adjust the heat setting as needed.
Add salt to liquids once a boil is reached. Salt will not absorb into cold water and may leave small white marks on stainless surface. Salt should be added to foods toward the end of cooking.

Oven use: Cookware is oven-safe to 500°F (260°C). Glass lid is oven-safe to 500°F (260°C).
Broiler use: Never place this product under the broiler. The nonstick coating will be severely damaged and it will void the warranty.

Q: Do I have to preheat the pan?

A: Preheating is usually recommended for stainless-steel cookware, but it depends on your recipe. Follow the instructions and recommended preheating times in your recipe.

Q: Why isn’t my food cooking evenly when it’s in the center of the pan?

A: Ensure that the pan is positioned centrally over the burner, and select a burner that matches the diameter of the cookware base. Gas flames don’t hit the center of the pan, so preheating will let the bottom of the pan heat evenly.

Q: Is it freezer-safe? Can it go directly from the freezer to the oven?

A: The stainless steel nonstick pans are freezer-safe, but always fully thaw both the pan and food in the refrigerator before cooking.

RETURNS AND EXCHANGES

Q: If a customer returns a piece of retired executive or stainless-steel cookware, will they be able to get the same one so it matches their set?

A: We’ll do our best to match the pans through Feb. 28, 2019. After this date, or if we run out of stock, we’ll replace the cookware with the new cookware equivalent. If there’s a price difference between the old and new versions, the customer will get credit for the original purchase value. If they want to use that credit for an equivalent piece of cookware in the new line, they’ll need to pay the difference, and appropriate sales tax will apply.

Q: If a customer recently bought a piece of cookware, will they be able to return it for a new one?

A: As we say on our sales receipts, we guarantee that customers will be completely satisfied with our products. If a customer isn’t completely satisfied within one year for any reason, they can return the item for an exchange or refund of the merchandise value. For complete details, see the sales receipt.

Q: What if a customer’s executive or stainless-steel cookware has a defect. Can they return it?

A: Our executive and stainless-steel cookware lines have a lifetime guarantee, so if your cookware has workmanship or quality issues, you can return it any time. We won’t accept returns on cookware that has been abused or misused. See our guarantee page for more information.

Troubleshooting

Nonstick Cookware

Problem	Caused by	How to Fix
The nonstick coating has scratches.	Using metal utensils, normal use, etc.	This is considered normal wear and tear and will not affect the performance of the cookware.
The nonstick coating has browned.	Overheating and/or using improper diameter size on gas or flattop stoves.	Nonstick coating cannot be restored if browned.
The nonstick coating is peeling.	Overheating and/or using improper diameter size on gas or flattop stoves.	Nonstick coating cannot be restored if it’s peeling.
There’s exposed metal under the nonstick coating.	Using a knife or sharp utensil on the surface.	Nonstick coating cannot be restored if metal is exposed.
Sticking/nonstick coating does not release.	• Using nonstick spray or overheating oil, butter, or shortening. • Failure to properly clean after every use.	Follow deep cleaning directions to remove residues.
There’s white discoloration on the interior.	Mineral buildup that is typical with normal use.	Follow deep cleaning instructions to remove.
The bottom of the pan is discolored.	Bottom will darken after dishwashing.	This is considered normal and will not affect the performance of the cookware.

Stainless Steel Nonstick Cookware

Problem	Caused by	How to Fix
The nonstick coating has browned.	Overheating and/or using improper diameter size on gas or flattop stoves.	This is considered normal wear and tear and will not affect the performance of the cookware.
The nonstick is peeling.	Overheating and/or using improper diameter size on gas or flattop stoves.	Nonstick coating cannot be restored if browned.
There’s exposed metal (besides the pattern) under the nonstick.	• Overheating and/or using improper diameter size on gas or flattop stoves. • Using a knife or sharp utensil on the surface.	Nonstick coating cannot be restored if it’s peeling.
Sticking/nonstick coating does not release.	• Using nonstick spray or overheating oil, butter, or shortening. • Failure to properly clean after every use.	Follow deep cleaning directions to remove residues.