Carefully review the following conditions and restrictions before you complete your product return/replacement request on our web site.


Sales tax must be remitted with the order and will be reimbursed when all documentation is received and validated by the Solution Center. If a sales tax-exempt organization is purchasing products, follow these steps:

Tax on Native American Reservation Orders

To be eligible for zero or reduced tax, the customer must be a member of a Native American tribe and the products shipped to a Native American reservation. Based on the address, tax will be calculated accordingly (not all reservations are fully tax-exempt).

Fax number for US Tax exempt form is 1-630-261-8587


Incorrect Tax Rate

If you are concerned that tax has not been calculated correctly, –please send an email to:

Consultants Only