Pampered Chef Customer Service

Pampered Chef offers customers a variety of guarantees depending on the product you have purchased. The terms and conditions of these guarantees are as follows:

All Guarantees:

• Extend only to original purchasers or first gift recipient.
• Misuse or use contrary to the Use and Care instructions will void all product guarantees.
• Do not cover commercial use, abuse, misuse, ordinary wear and tear, or an act of God.
• Incidental or consequential damages are not recoverable.
• If actual product replacement cannot be made due to unavailability we may, in our sole discretion, offer a comparable product as a replacement, or offer a credit toward future purchases in an amount not to exceed the price the customer paid for the exchanged item.

Pantry Products: Our guarantee on pantry products is limited to spoilage within its shelf life, damage in shipping or error on our part.

Limited Guarantee: Products with the symbol have a limited guarantee.

• Covers only satisfaction with the product, manufacturing defects, or damage during shipping that is reported within 30 days of the ship date.
• Returned items must be unused, in original packaging, and with the original sales receipt.

Durable or Non-Consumable Products:

• Durables have a minimum one-year satisfaction guarantee unless otherwise noted.
  • Extended Manufacturer's Guarantee: Products with the symbol have an extended guarantee for the identified number of years in the circle.
  • Lifetime Guarantee: Products with the symbol have a lifetime guarantee.
• Covers repair or replacement only and applies only to defects in materials and workmanship.

Outlet Products: Items purchased from the outlet are final sale and cannot be returned or exchanged unless damaged in shipping occurs.

Replacement Parts: Replacement parts have replacement-only guarantees for the same period of the product guarantee. If an item is replaced, the guarantee does not start over.

Pampered Chef Authorized Dealer/Seller Warranty Statement
Thank you for choosing a Pampered Chef product. We stand behind products purchased from pamperedchef.com or from an authorized Pampered Chef Independent Consultant. Unfortunately, there are some websites and dealers who claim to be authorized Pampered Chef sellers but are not. Products sold on these websites or from these dealers/sellers do not carry a warranty from Pampered Chef. When you purchase products from an unauthorized website or dealer you are taking a risk, because these products may be counterfeit, used, defective, or may not be designed for use in your country. Please protect yourself and your Pampered Chef products by ensuring that you only purchase Pampered Chef products from pamperedchef.com or an Authorized Pampered Chef Consultant.